TERMS & CONDITIONS

Last updated: 14/2/26

1. ABOUT

These are the Terms and Conditions for Calm Hypnobirthing with Heather, operated by Heather Milne.

Contact details:

· Gullane, East Lothian

2. SERVICES PROVIDED

I provide Hypnobirthing courses & Pregnancy relaxation classes

· Blocks of 4 weekly pregnancy relaxation classes for expectant mothers.

· Group and private hypnobirthing courses for expectant parents

My services are intended for pregnant individuals and their partners.

Please note: my services are wellness and educational in nature and do not replace medical advice or treatment.

3. BOOKING & PAYMENT

3.1 How to Book

Bookings can be made:

3.2 Payment Methods

I accept payment by:

  • Bank transfer

3.3 When Payment is Due

  • Block bookings: Payment required in full before your first class

  • Courses: Payment required 50% deposit at booking, remainder 2 days before the course starts

  • 1:1 Services: Payment required 50% deposit at booking, remainder 2 days before 1st session

3.4 Confirmation

Your booking is confirmed when:

  • Payment has been received in full (or deposit, if applicable)

  • You have received a confirmation email from me

4. CANCELLATION POLICY

4.1 Cancellation by You (the Client)

Block Bookings:

· No refunds on blocks, but can pause for medical reasons with doctor’s note

· Can transfer unused classes to a friend.

Hypnobirthing Courses:

· Cancellations made 14+ days before course starts: full refund

· Cancellations made 7-14 days before the course starts: 50% refund

· Cancellations made less than 7 days before: no refund

Please note there will be special consideration for any pregnancy emergencies.

Hypnobirthing 1:1 Services:

  • Cancellations made 48/72 hours or more before appointment: Full refund/Reschedule once for free

  • Cancellations made less than 48/72 hours: Deposit forfeited

  • No-shows: Deposit forfeited

4.2 Cancellation by me

I reserve the right to cancel any class or service with 48 hours’ notice due to:

  • Insufficient bookings (minimum 4 participants required)

  • Instructor illness or emergency

  • Venue unavailability

  • Severe weather or circumstances beyond our control

If I cancel:

  • You will receive a full refund or credit to use on another class or service

  • I will notify you by email/text/phone as soon as possible

  • I am not liable for any indirect costs you may have incurred (travel, childcare, etc.)

4.3 Pregnancy & Birth Considerations

I understand that pregnancy and new parenthood are unpredictable.

If you have your baby before starting a scheduled hypnobirthing course, you will receive a full refund.

5. HEALTH & SAFETY

5.1 Your Responsibility

By booking with me, you confirm that:

  • You are at least 20 weeks pregnant (unless otherwise agreed)

  • You have completed my medical questionnaire truthfully and in full

  • You do not have any medical conditions that would make participation unsafe

  • You will inform me immediately if your health circumstances change

5.2 Medical Conditions

You must inform me if you have or develop any of the following:

  • High blood pressure, pre-eclampsia, placenta previa, SPD/PGP, risk of premature labour, expecting multiples, history of miscarriage, any other pregnancy complications

5.3 Right to Refuse Service

I reserve the right to refuse service or ask you to stop participating if:

· I believe it is unsafe for you to continue

  • You have not disclosed relevant medical information

  • You have not obtained required medical clearance

In such cases, you will be offered a pro-rata refund for unused sessions.

5.4 Participating at Your Own Risk

While I take all reasonable precautions to ensure your safety, you participate in my classes at your own risk.

You should:

  • Listen to your body and stop if something doesn't feel right

  • Stay hydrated and take breaks when needed

6. ATTENDANCE & CONDUCT

6.1 Late Arrivals

Please arrive 5 minutes before your class starts.

If you arrive more than 10 minutes late:

  • You may not be able to join the class for safety reasons

  • You may join at the instructor's discretion, but will have missed important warm-up

  • No refund or credit will be given

6.2 What to Bring

Please bring:

  • For relaxation classes I have a small supply of yoga mats and blankets, please feel free to bring your own cushions/pillows and blankets.

  • For hypnobirthing courses please bring blankets, cushions/pillows, notepad and water

6.3 Behaviour

I reserve the right to ask you to leave without refund if:

  • Your behaviour is disruptive or disrespectful

  • You are under the influence of alcohol or drugs

  • You behave in a way that makes others uncomfortable

I aim to create a safe, welcoming, inclusive space for all.

7. PHOTOGRAPHY & SOCIAL MEDIA

7.1 Photo Consent

I may take photographs or videos during classes for:

  • Social media promotion

  • Website content

  • Marketing materials

By attending my classes, you consent to being photographed unless you have specifically opted out via my photo consent form.

You can opt out at any time by emailing me

I will never tag you or use your name without explicit permission

7.2 Your Own Photos/Videos

You are welcome to take photos for personal use, but please:

  • Do not share photos that include other participants without their permission

  • Do not livestream or record the class without permission

8. INTELLECTUAL PROPERTY

All materials provided (handouts, guides, videos, course content, etc.) are protected by copyright and are for your personal use only.

You may not:

  • Copy, reproduce, or distribute mine or Love Your Birth materials.

  • Share recordings or course content with others

  • Use mine or Love Your Birth materials for commercial purposes

  • Teach my methods without appropriate training and permission

9. INSURANCE & LIABILITY

9.1 My Insurance

I hold Public Liability Insurance and Professional Indemnity Insurance with Holistic Insurance, 181A Watling Street West, Towcester, Northants, NN12 6BX covering up to £5 million.

A copy of our insurance certificate is available on request.

9.2 Limitation of Liability

To the fullest extent permitted by law:

  • I am not liable for any injuries sustained during pregnancy relaxation classes if you have not disclosed relevant medical conditions

  • I am not liable for loss or damage to personal property

  • I am liable for any indirect costs (travel, childcare, etc.) if I need to cancel

  • My liability is limited to the amount you have paid for the service

This does not affect your statutory rights or my liability for death/personal injury caused by my negligence.

10. DATA PROTECTION & PRIVACY

I collect and store your personal information (name, contact details, medical information) in accordance with UK GDPR and Data Protection Act 2018.

10.1 What I Collect

  • Contact information (name, email, phone)

  • Medical information relevant to safe participation

  • Booking and payment history

  • Emergency contact details

10.2 How I Use It

  • To provide my service to you

  • To contact you about your bookings

  • To send important updates about classes

  • To ensure your safety during activities

  • To send marketing emails - only if you've opted in

10.3 How I store It

  • Securely on password-protected systems/encrypted platforms

  • For as long as necessary to provide services and for legal requirements

  • I will never sell your data to third parties

10.4 Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion of your data

  • Opt out of marketing emails

  • Withdraw consent at any time

To exercise these rights, contact me at heathercalmhypnobirthing@protonmail.com

For full details, see my Privacy Policy.

11. COMPLAINTS

I hope you'll love my services, but if something goes wrong:

  1. Please speak to me first - email heathercalmhypnobirthing@protonmail.com or call 07814 702 650

  2. I will acknowledge your complaint within 2 working days

  3. I aim to resolve complaints within 14 days

  4. If you're not satisfied with the outcome, you can escalate to National Council of Hypnotherapy.

12. CHANGES TO TERMS

I may update these Terms & Conditions from time to time.

When I do:

  • I will update the "Last updated" date at the top

  • I will notify existing clients by email

  • Continued use of my services means you accept the new terms

13. GENERAL

13.1 Entire Agreement

These Terms & Conditions (along with my Privacy Policy) constitute the entire agreement between us.

13.2 Governing Law

These terms are governed by the laws of Scotland.

13.3 Contact Me

If you have any questions about these Terms & Conditions, please contact:

By booking with Calm Hypnobirthing with Heather, you confirm that you have read, understood, and agree to these Terms & Conditions.

"I know Terms & Conditions can be boring, but they're here to protect both of us and make sure we're on the same page. The key things? Be honest about your health, give me notice if you need to cancel, and be respectful to everyone in class. Everything else is just the legal stuff I need to cover. Any questions? Just ask!"

Contact

Reach out anytime for calm birth support

Email

Phone

heathercalmhypnobirthing@protonmail.com

07814702650

© 2025. All rights reserved.

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